Refund policy

Return Policy

At Phillauri, we strive relentlessly to bring you the highest quality products. Our Total Quality Management (TQM) team ensures zero manufacturing errors, smooth Supply Chain Management, improved customer experience &  carefully scanning every product that is shipped to avoid any issues. However in rare cases if you want to return/exchange the product, here is our return policy:-

Phillauri offers its customers an Easy Return Policy, wherein you can raise a return/exchange request of a product within 5 days of its delivery.

Step 1:- Contact our customer support team via email (phillauricare@gmail.com) within 3 business days of receiving the order.

Step 2:- Ensure to provide us your order ID & return reason. Kindly also email images of the product & invoice for our reference.

Step 3:- You can schedule reverse pickup within 2-4 business days after accepting your return request. Or you can send the parcel to our warehouse.

Step 4:- Our quality team will ensure that the product is sealed/unused. Refund will be generated after that.

Note:- 

  1. Kindly note that Logistic charges will be deducted from the refund amount in case pickup is arranged by us.
  2. If return item doesn’t pass the Quality test (If item found to be used/broken/opened) then no refund will be given. 

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

  • Product is opened (Seal Broken).
  • Product is damaged due to misuse/overuse.
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
  • Serial Number is tampered with.
  • Defective products that are not covered under Seller/Manufacturer’s warranty.
  • Product is used or altered.
  • If request is initiated after 5 business days of order delivery.
  • Free product provided by brand.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.